Below is a list of commonly asked questions concerning Sophos Anti-Virus.
If you have any questions about the software and how to install or operate Sophos that is not in the Windows Instructions, Mac Instructions or Linux Instructions, and that is not answered below, refer to your local IT Support or contact the Help Centre.
Right-click on the Oxford Sophos Antivirus Installer screen and select Once complete you should have a file called on the desktop.
The Oxford Sophos Antivirus Installer window will display instructions together with an email address.
Send an email to the address shown on the screen and attach the
Please use an appropriate subject line such as Sophos installation failed and include a brief description of the problem and anything you have already tried (such as uninstalling another product).
On Windows and OS X systems the shield may occasionally disappear for a short time while Sophos is installing updates.
Normally however it will reappear within a few minutes.If the shield disappears permanently then unless you are running Windows 7 try restarting your computer; if that fails try reinstalling Sophos.If the Oxford Sophos Antivirus Installer fails to install Sophos for Windows it will display a red shield and the message Install Failed. There can be a number of reasons why the installation fails but the most common reason is that you already have another antivirus software product installed such as a product from Norton, Mc Afee, AVG and others.If you already have up to date antivirus software installed and protecting your computer then you don't need to install Sophos as well.If you want to switch to using Sophos instead you should first uninstall the other product using the menu.If you have uninstalled any other antivirus software and still have problems installing Sophos then you will need to send us some log files to help us figure out what has gone wrong.